The first contact team is keen, energetic and friendly. The company is still small enough for every staff member to be carefully nurtured to ensure maximum professionalism, which in turn leads to employee satisfaction and high staff morale.

All of this contributes to a level of service which is alive with energy and enthusiasm. Clients’ customers notice it when they ring. These are the people and the qualities which could be working for you and bringing your customer service to life.

Who is first contact?

The brand name first contact is the trading name for Page1 Ltd, formed in April 1989 by a group of investors wanting to take advantage of new opportunities arising in the telecommunications industry from deregulation of the radio bandwidth industry.

Page1 Ltd became the first privately owned paging network in New Zealand.

Today,  through growth and acquisition we are now a truly multi-media contact centre.

Through our ISP (Internet Service Provider), WebWorld we also offer Web Design and Hosting packages, an excellent alignment to many of our contact centre solutions.

The third key component in our service capabilities is a fully functional, stand alone IVR.  Engaged independently or as part of a blended contact centre solution, the perfect final compliment to our offerings.

At first contact we work with you to combine the best of the human element with the efficiencies of technology to get both working for you and your customers.