I can't believe how fast this year has gone, it seems like just the other day we were celebrating the upgrade of our call centre software and now we're planning our next one!

Anyway Christmas time is upon us and with it comes temporary changes and updates to rosters and company contacts. If your office is planning changes over the holiday period, we'd appreciate you taking 5 minutes to fill in the form below, just so we won't disturb you while you're taking some time out :)

Due to the Christchurch earthquake, we are experiencing very heavy call volumes at present. We apologise to our regular clients for the disruptions you are experiencing to your normal service levels.

Please be assured we are doing all we can to restore service back to normal.

We thank you for your co-operation in the interim.

#eqnz

Alice Neville - NZ Herald

Vodafone internet users were cut off this afternoon after a fire at the SkyTower in central Auckland.

Vodafone spokesman Paul Brislen said a small fire at the comms room in the SkyTower - possibly caused by a generator blowing up - shut off power and as the tower was evacuated, no one was allowed back in to turn on the back-up generator.

The outage meant Vodafone users were unable to connect to broadband and mobile data for about an hour this afternoon.

Mr Brislen said other service providers who used the SkyTower would have also been affected by the outage.

Services were now running as usual, he said.

Need to get out there more, and be face to face with your customers? Think you can’t afford to have someone else answering your phone?

First Contact can help.

We have a call centre full of highly trained staff who are experienced in dealing with all types of sales and service issues, from reception duties, service call-outs to Helpdesk.

First Contact are here 24/7, we never take the night off or go on holiday, so whenever your phone rings, we can answer it for you with your own personalised details and action your callers request according to your own special requirements.

Well we've finally upgraded our website to incorporate our new logo and colours. What do you think?

It's a bit of a work in progress at the moment, so come back again soon and things might have changed around a little bit :)

You'll notice on the right hand side there, there's a place where you can sign up to our newsletter. These will hopefully be monthly, but whatever the frequency they'll always be full of info on what we've been up to, how we can help you better, what's going on in the industry and of course some special deals that you might be interested in... we promise not to spam you, so sign up and find out what we've got to offer :)

We've also recently made the jump into the social media scene. You can now chat with us on both Facebook and Twitter, so if you're that way inclined check us out at the following addresses: