Office Assist

Business is about staying in touch with your customers. Sometimes a busy office doesn’t have time to take all its calls and certainly cannot afford to stay open 24 hours 7 days a week. However, modern customers do expect a response any time of the day and any time during the week. Using our Office Assist service you can boast the efficiencies and professionalism of a truly "modern" office.

In Detail: Office Assist is a full telephone answering service, personalised to answer your calls as your receptionist. A professional live receptionist answers your phone, day or night, around the clock so you never miss a call. Important details such as office phone numbers, street address, P.O. Box number, fax number, email addresses, mobiles and key staff members names are held in your screen so that your representatives can answer simple queries instantly.

When you activate office assist, a unique telephone number is allocated for your use and answered, for example: “Good afternoon Westaff (NZ) Limited how may I help you?”

A live operator transforms your message, including the callers name, telephone number and reason for the call into an active electronic message ready for sending on.

The message is then delivered to your preferred message delivery medium.