What is Contact & Communication Management?

Using first contact services, client companies are able to provide improved customer service, up to and including fully serviced 24-hour, 7-day 0800 helpdesks and response fulfilment solutions for advertisements in the media.

To do this, we use the most up-to-date telecommunications technology and a large team of highly trained professional staff, working round the clock. We have our own paging network, so we manage messages and drive communications through pagers, digital mobile, fax, email and the internet. We combine the best of the human element with the efficiencies of technology to get both working for you and your customers.

After rebranding to first contact, Page1 Ltd is ready to embrace the new demands of a modern call centre, now fashionably referred to as a contact centre. An emerging role of the modern contact centre is deeply rooted in Internet technology, and a competitive advantage of first contact is its own Internet Service Provider, Web World. Our two companies combined to recently launch a range of integrated contact centre and Internet products, designed to simplify the management of your technology needs